5-Year Limited Warranty

Effective June 10, 2026 — this warranty replaces and upgrades our previous 2-year limited warranty.

Our promise

We use legally sourced teak from Perhutani-managed plantations in Indonesia. Our Indonesian supplier operates under the applicable Indonesian timber-legality requirements. With appropriate care and suitable use, teak furniture can last for many years, including beyond the five-year warranty period. Actual service life depends on the product, exposure, use and maintenance. Our five-year limited warranty describes coverage for eligible defects; it is not a limit on how long teak can last. We back eligible teak products with a 5-Year Limited Warranty.

For five (5) years from the date of delivery, ARB Teak & Specialties warrants to the original purchaser that your ARB Teak product will be free from defects in materials and workmanship under normal residential use. If, after inspection by an ARB Teak representative, a product is confirmed to be defective, we will — at our discretion — repair it, replace the affected part, or replace the product.

Hardware is covered under the applicable warranty terms. Contact ARB Teak if a fitting fails so we can assess the issue.

Caring for teak is simple — and it's part of the deal

Clean natural teak with fresh water, a small amount of mild dish soap and a soft-bristle brush. Brush gently with the grain, rinse thoroughly and allow the top and underside to dry. Contact ARB Teak before using another cleaner. Soap residue and retained moisture can allow surface mildew to develop. Clean the top, underside and joints, and allow the item to dry. Contact ARB Teak if marks persist. Stop using an item that is soft, damaged or unstable and request an assessment.

This warranty remains valid only if the product is maintained as described in our Teak Care guide. Applying teak oil, varnish, lacquer, paint, stain, wax, sealants, or any chemical other than a mild detergent such as dish soap ends this warranty. Light sanding to refresh the surface, as described in our care guide, is permitted.

Teak is natural wood — character is not a defect

Teak is natural wood and its appearance can change with exposure and use. The characteristics below can occur during normal weathering; their appearance alone does not establish the condition of the furniture.

  • Silver-grey patina — teak's golden tone weathers to the elegant silver-grey prized on classic yachts. Cosmetic, and reversible with a light sanding.
  • Small surface checks can occur as wood expands and contracts. If a crack grows, a joint loosens or the furniture becomes unstable, stop using it and request an assessment.
  • Color and grain variation — from aging, sunlight and everyday exposure. No two teak trees are alike.
  • Raised grain, water spots and discoloration may appear as wood responds to moisture and weathering. Contact ARB Teak if a mark persists or you are unsure about the condition of the wood.
  • Surface soap film or mildew may develop on residue. Follow the routine-care method and allow the item to dry; contact ARB Teak if marks persist.

Not sure if it's character or a defect? Send us a photo — we'll tell you straight, and we'll help either way.

What this warranty does not cover

  • Normal wear and tear, and the natural characteristics described above
  • Damage from abuse, misuse, negligence, accidents, improper assembly or alterations
  • Products treated with oil, varnish, lacquer, paint, stain, wax, sealants, or harsh chemicals (this ends the warranty)
  • Damage from improper cleaning (pressure washers, solvents, abrasives) or improper storage (e.g., wrapped in plastic without airflow)
  • Cushions, fabrics and non-teak accessories — these carry their own 1-year limited warranty against manufacturing defects
  • Products bought used, from unauthorized resellers, or as floor models / final-sale items
  • Shipping damage — that's handled immediately under our delivery policy below, not as a warranty claim

How a claim works

  1. Contact us at orders@arbteak.com or 1-855-772-8325 with your order number, photos of the issue, and a short description.
  2. Inspection. Every claim is reviewed case-by-case by an ARB Teak representative — we respond within 2 business days. We may ask for additional photos or video, or to make the product available for assessment, before a decision. This step is how we keep this warranty strong for the customers who need it.
  3. Resolution. If the product is confirmed defective, we repair it, replace the part, or replace the product — at our discretion — and we'll tell you exactly what happens next and when.

Filing a warranty claim is always free. If we ask you to ship the product to us to assess a confirmed defect, we'll arrange and cover that shipping. (The restocking fee in our Returns policy applies only to change-of-mind returns — never to warranty claims.)

This warranty covers products purchased in the United States and Canada from arbteak.com, arbteak.ca, our Montreal showroom, or an authorized ARB Teak reseller. Proof of purchase is required. It is extended to the original purchaser and is non-transferable.

Arrived damaged or defective?

That's not a warranty case — that's on us, immediately. Contact us within 7 days of delivery with photos, and please don't use the product once the damage or defect is discovered — we'll replace the product or part at no charge.

Returns (separate from this warranty)

Changed your mind? Contact us within 30 days for a return authorization (RGA). Items must be unused, in original packaging, with no oil, varnish or finishing products applied. A restocking fee of two times the original shipping charges applies. See our Returns page. Warranty claims are separate from returns and are always free.

For customers in the United States

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Any implied warranties on this product, including the implied warranties of merchantability and fitness for a particular purpose, are limited in duration to the five-year duration of this written warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. ARB Teak & Specialties is not liable for incidental or consequential damages arising from the use of this product. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

For customers in Canada

This warranty is in addition to, and does not limit, the rights and warranties provided by applicable provincial consumer-protection and sale-of-goods legislation.

Notice to Quebec consumers: Goods sold in Quebec benefit from the legal warranty provided by the Consumer Protection Act (CQLR c. P-40.1), including that goods must be fit for the purposes for which they are ordinarily used (s. 37) and must be durable in normal use for a reasonable length of time (s. 38). This commercial warranty does not exclude, limit, or replace that legal warranty.

Effective June 10, 2026. Applies to products delivered on or after this date. For purchases made before June 10, 2026, we review warranty requests case-by-case in good faith — reach out and we'll do right by you.