Privacy policy
Our Privacy Policy was last updated on July 13, 2023.
This Privacy Policy describes how arbteak.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site in compliance with Law 25 for Quebec.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Device information
Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: shared with our processor Shopify.
Order information
Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection: collected from you.
Disclosure for a business purpose: shared with our processor Shopify.
Customer support information
Examples of Personal Information collected: name, purchase order, email address, and phone number.
Purpose of collection: to provide customer support.
Source of collection: collected from you.
Minors
The Site is not intended for individuals under the age of 16. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
Behavioral Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
- FACEBOOK - https://www.facebook.com/settings/?tab=ads
- GOOGLE - https://www.google.com/settings/ads/anonymous
- BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Using Personal Information
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
Lawful basis
In accordance with Bill 25 for Quebec, we process your personal information under the following lawful bases:
The necessity of processing for the performance of a contract: We process your personal information to fulfill our contractual obligations to you, such as processing your orders and delivering products.
The necessity of processing for the purposes of legitimate interests pursued by us: We process your personal information for our legitimate business interests, such as customer support and improving our services. We ensure that the processing is conducted in a manner that respects your privacy rights and freedoms.
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
Your Rights
If you are a resident of Quebec, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below. You also have the right to withdraw your consent to the processing of your Personal Information at any time.
Automatic decision-making
We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
- Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
- Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.
GDPR
If you are a resident of the European Economic Area (“EEA”), you have certain rights under the General Data Protection Regulation (“GDPR”) with respect to your personal information. To exercise these rights, please contact us through the contact information below.
Your Personal Information will be initially processed in Ireland and then may be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
Cookies
A cookie is a small amount of information that's downloaded to your computer or device when you visit our Site. We use cookies to provide you with the best experience possible. By using our Site, you consent to the use of cookies in accordance with this Privacy Policy.
When you visit our Site, a banner will be displayed, informing you that our website uses cookies to ensure an optimal browsing experience. The banner will include the following text:
"This website uses cookies to make sure you get the best experience with us."
You will have the option to either decline or accept the use of cookies through the provided controls or settings in the banner.
Cookies Necessary for the Functioning of the Store
These cookies are essential for the proper functioning of our online store. They allow you to browse and use essential features, such as adding items to the shopping cart and accessing secure areas of the site. Without these cookies, certain functionality may be disabled.
Reporting and Analytics Cookies
We use cookies provided by third-party service providers, such as Google Analytics, to collect information on how visitors use our Site. This helps us understand and analyze website traffic, usage patterns, and improve our services. The data collected through these cookies is aggregated and anonymous, and we do not use it to identify individuals.
Managing Cookies
You have the option to manage and control cookies through the cookie management app provided on our Site. The app will allow you to accept or decline the use of cookies. Please note that by declining cookies, certain features or functionality of the Site may be limited.
You can also manage cookies through your browser settings. Most browsers provide options to block or delete cookies. However, please note that blocking or deleting cookies may affect your browsing experience and certain functionality on our Site may not be fully accessible.
For more information on how to modify your browser settings or how to block, manage, or filter cookies, please refer to your browser's help file or visit www.allaboutcookies.org.
Do Not Track
Please note that our Site does not currently respond to "Do Not Track" signals sent by web browsers. However, you can manage your cookie preferences as described above.
Changes
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.
Contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@arbteak.com or by mail using the details provided below:
ARB SYSTEMES INC, 8114 Trans-Canada Hwy., St-Laurent QC H4S 1M5, Canada
Data Protection Officer
Our Data Protection Officer is Alain Boucher. If you have any questions or concerns about our privacy practices, you can contact him at info@arbteak.com or by mail using the details provided above.
